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Leadership Skill Training - The Catalyst

Our Flagship Programs

Catalyst offers a range of crucial development programs aimed at competency building, skill enhancement, and productivity improvement and imminent for success in Corporate World

 

Basic and Advanced Selling Skills

Why Selling Skills Program?
In the modern business world challenged by constant dynamism, change and unpredictability, it is said ‘Selling is Everyone’s Business’. It is specifically important for the sales force of an organization to understand key aspects of effective selling skills. It becomes imperative for them to acquire critical knowledge and ‘never say die’ attitude to become successful sales professional and lead their organization towards profitable growth.
Key Learning Outcomes
At the end of this workshop participants will be able to:

  • Understand the psychological basis of buying/ selling process and their role in facilitating it
  • Understand their personal selling style and set improvement targets
  • Develop the ability to build rapport and long lasting trust with the customer
  • Acquire successful strategies to handle customer concerns and questions.

Indicative Program Content
Basic Selling Skills

  • Buying and Selling process
  • Establish Rapport
  • Negotiation Skills
  • Handling Objections

Advanced Selling Skills

  • Customer Service Orientation
  • Key Account Management
  • Advanced Presentation Skills

Methodology

  • Experiential learning
  • Specially designed role plays, case studies, videos, discussions

Target Audience

  • Junior/Mid Level Managers
  • Group size : 18-20

Duration : Basic Selling Skill : 1.5 days, Advanced Selling Skills : 1.5 days

Finance for Non Finance

Why Finance for Non Finance Program?
The Middle Management is usually well-trained in the functional aspect of their roles. However, the challenge organizations face is to get them to have a more holistic view of how their decisions impact the overall decisions of the organization. Every day they make decisions about their employees. Products, projects, processes and clients – understanding the financial implications of the same will enable them to see the big picture.
Key Learning Outcomes
At the end of this workshop participants will be able to :

  • Understand the key business drivers for their organization and how various departments are linked to same
  • Grasp effectively the basic concepts of financial statements, accounting and profitability and use them to prepare their own department budgets
  •  Contribute towards building organization level strategies to enhance overall profitability

Indicative Program Content

  • The business of a business is to do business – Understanding Business Needs
  • Understanding financial statements
  • Preparing a departmental budget
  • Building strategies to enhance profitability
  • Understanding different business contexts
  • Action plan to contribute to the organization

Methodology

  • Experiential learning
  • Specially designed simulation/board games, case studies
  • Interactive and engaging discussions

Target Audience

  • Mid /Senior Level Managers
  • Group size : 18-20

Duration : 2 day

Business Communication Skills

Why Business Communication Program?
Effective communication is an essential tool in achieving productivity and maintaining strong working relationships at all levels of an organisation.
Employers who invest time and energy into delivering clear lines of communication will rapidly build up levels of trust amongst employees, leading to increases in productivity, output and morale in general.
Hence it is very critical for every forward looking organization to take proactive steps towards building on its business communication skills.


Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Demonstrate effective business communication skills during meetings with clients, peers, direct reports and significant others
  • Use effective email writing techniques in order to get optimal value through the interactions
  • To proactively exhibit assertive behaviours during client interactions and other meetings

Indicative Program Content

  • Key elements of effective communication – 7C model
  • Power of Nonverbal communication
  • Active Listening and Assertive communication
  • Giving and Receiving feedback
  • Making impactful presentations
  • Effective business interactions – F2F meetings, conference calls, VCs
  • Email writing etiquettes

Methodology

  • Experiential learning
  • Ample use of role plays, real life examples, discussions, experience sharing, story-telling

Target Audience

  • Junior/Middle Management
  • Group Size : 15-20

Duration : 1 day

Building High Performance Teams

Why Building High Performance Teams Workshop?
Workplaces today require high degree of collaboration to accomplish projects or organizational goals. Teamwork can facilitate solutions to complex problems and improve productivity. High-performance teams in the workplace make this success possible by combining individual talents to achieve a common goal. Building a high-functioning team involves more than just delegating tasks to a random group of people; it requires forethought and an effective approach. Hence it has become very important for organizations today to focus on building high performance teams.


Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Identify key initiatives that need to be taken to build trust and open communication
  • Manage teams better based on the strengths of each individual
  • Experience the difference between competition and co-opetition and are thus encouraged to work as an aligned and unified team which works cohesively to realise common goals.

Indicative Program Content

  • Importance of team work and various elements of team
  • Building blocks of an effective team
  • Understanding individual team player styles
  • Managing conflict within teams
  • Being an effective team leader – leveraging strengths of each team member

Methodology

  • Game based Experiential learning
  • Real life examples, discussions, experience sharing, story-telling

Target Audience

  • Junior/Mid/Senior Management
  • Group Size : 15-20

Duration : 1 day

Time Management, Planning & Organizing Skills

Why Time management, Planning & Organizing Skills Training?
“Planning may be broadly defined as a concept of executive action that embodies the skill of anticipating, influencing, and controlling the nature and direction of change". It enables an organization’s capability to adapt to future eventualities, more effective utilization of time and resources, stay relevant and competitive and reduce unnecessary pressure of immediacy. thus increasing both the organization and its managers effectiveness.

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Understand a range of tools, techniques  and concepts for Time Management, Planning and Organizing
  • Identify the main obstacles to effective Time Management and planning in professional life
  • Use these techniques to build an effective Time Management and planning process that will enhance  productivity and lower stress

Indicative Program Content

  • Getting connected with who I am what is really important to me
  • Understanding how reactive behavior and unnecessary activities are draining the most important resource "Time"
  • Use of simple tool to categorize urgent and important tasks, plan and track your days, weeks and months
  • Build structures for effective management and implement them in life

Methodology

  • Multiple quizzes, videos, caselets and stories
  • Self scoring inventories

Target Audience

  • Junior/Mid Management
  • Group Size : 15-20

Duration : 1 day

Corporate Etiquettes and Grooming

Why Corporate Etiquettes Training?
Today’s workforce come from varied cultural and social backgrounds with differing standards and behaviours. These may not always be in sync with the norms of the organization they are working in. This program is targeted towards making participants learn about the behaviours which are appropriate and desirable to be displayed at the workplace.

 

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • To create positive and powerful first impression and project confident self image on various occasions
  • To understand courtesies, social skills, manners and etiquettes and handle self with confidence and style

Indicative Program Content

  • Enhancing confidence and making a powerful first impression
  • Key aspects of positive communication
  • First impressions….Body language, postures, respecting others’ space, public gathering protocols, greetings & introductions, meeting etiquettes etc;
  • Personal Branding and Styling, Dress Codes and Formal Attire
  • Social and Fine Dining Etiquettes

Methodology

  • Multiple videos, group activities, quizzes, pictorial cues
  • Practical sessions (such as a fine dining session at the end of the program)

Target Audience

  • Junior/Mid Management
  • Group Size : 15-20

Duration : 2 day

First Time Managers Program

Why First Time Managers Program?
Taking the first step into management is a crucial yet challenging juncture in an employee’s career. This change is not just a case of changing a designation or job title. It entails transforming and equipping oneself to fit the new role and its different skill requirements. More importantly, it is about being able to build teams and innovating for breakthrough results. The FTM program gives them the necessary tools and techniques to be able to slip into their new roles smoothly and successfully.

 

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Clearly define the role of a First Time Manager in the context of their own organization
  • Identify the key competencies that will make them successful in their new roles
  • Gain awareness of self, understanding own leadership style and taking steps towards personal mastery
  • Build effective teams – through delegation, communication and empowerment
  • Manage conflicts proactively and hone their influencing skills
  • Managing Time effectively

Indicative Program Content

  • Understanding Self and Taking Steps Towards Personal Mastery
  • Leadership Styles…..understanding own style and how to use it effectively with others
  • Building Effective Teams for high performance
  • Conflict Management….how to identify conflicts and resolve it proactively
  • Time Management for effective planning

Assessments : 360° / MBTI

 

Methodology

  • Experiential learning
  • Ample use of role plays, real life examples, discussions, experience sharing
  • Story-telling, case studies etc.

Target Audience

  • New/First time managers
  • Group Size : 15-20

Duration : 2 day

Leadership Development Program

Why Leadership Training Program?
The LEADERSHIP Enhancement program’s endeavor is to help close the Skill gaps by empowering Senior Managers with specific knowledge sets. The objective of this skill enhancement programs in Delhi is to develop an all-round professional profile of the managers thereby enabling them to comprehend their environment and opportunity to excel in assignments in the chosen field of activity. The managers will be valued to the service for:

  • Leadership
  • Self Awareness
  • Situational Management

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Gain understanding of self and take steps towards personal mastery
  • Understand the concept of holistic leadership and Hersey Blanchard situational leadership model and its application
  • Learn about skill enhancement programs in Delhi/NCR and find their own style and how to use it effectively

Indicative Program Content

  • Who am I, Self Concept, Understanding Others (Johari window)
  • Circles of influence (adapted from 7 Habits of Highly effective people by Steven Covey)
  • Four Leadership Styles (based on Hersey & Blanchard situational leadership theory)
  • Types of Leaders….effective leadership styles and their nuances
  • Finding own style through a Leadership style questionnaire

Methodology

  • Experiential learning
  • Ample use of role plays, real life examples, discussions, experience sharing
  • Story-telling, case studies etc.

Target Audience

  • Mid/Senior Management
  • Group Size : 15-20

Duration : 2 day

Leading and Managing Change

Why Leading & Managing Change Workshop?
Any business in today's fast-moving environment that is looking for the pace of change to slow is likely to be sorely disappointed. In fact, businesses should embrace change. Change is important for any organization because, without change, businesses would likely lose their competitive edge and fail to meet the needs of what most hope to be a growing base of loyal customers.

 

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Proactively prepare, assess, plan and implement large scale business changes
  • Understand key Change Management principles, framework and tools and apply the same to drive and manage change effectively
  • Discover the main barriers that may derail organization during change processes
  • Use proactive strategies to deal with various roadblocks and take care of ‘emotional’ aspect of change management

Indicative Program Content

  • The concept of self renewal, nature and types of change
  • The Change Management Process  - Plan, Implement, Communicate
  • Change Management Inventory
  • Kurt lewin’s Change Management Model – Unfreeze –Change-Refreeze
  • Kotter’s 8 step Change model
  • Common barriers to change process
  • Managing resistance and dealing with negative emotions

Methodology

  • Experiential learning
  • Ample use of role plays, real life examples, discussions, experience sharing
  • Story-telling, case studies etc.

Target Audience

  • Junior/Mid/Senior Management
  • Group Size : 15-20

Duration : 1 day

Negotiation Skills

Why Negotiation Skills Program?
Negotiation skills, which is a key element in forging successful commercial relationship is now looked upon as a necessary management skill. Irrespective of the role you play, you are required to negotiate to resolve differences, allocate resources or make decisions. It is a newly emerging skill needed for a successful career.
Our ‘Negotiation Skills’ program aim at empowering participants with key principles, strategies and skills to successfully manager vendors and negotiate effectively.

 

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Have the knowledge and tools necessary to be able to conduct any negotiation as competitive and collaborative negotiation
  • Appreciate the benefits of a wide range of persuasion techniques which are effective in commercial negotiations
  • Be aware of the most commonly used tricks, traps and ploys used in negotiation and, how to deal with them

Indicative Program Content

  • What is negotiation? Phases of negotiation
  • Approach to negotiation
  • Understand and apply basic negotiation concepts  -BATNA, WATNA
  • Behaviors of effective negotiators
  • Planning your negotiation
  • Techniques of Persuasion
  • Different negotiation styles
  • Collaborative and Competitive negotiation
  • Applying strategies to maximize mutual gains

Methodology

  • Experiential learning
  • Ample use of role plays, real life examples, discussions, experience sharing
  • Story-telling, case studies etc.

Target Audience

  • Junior/Mid/Senior Management
  • Group Size : 15-20
Duration : 1 day
Consultative Selling Skills

Why Consultative Selling Skills Program?
It is said that ‘selling is everybody’s business’. Most often it is not enough to know the product line and the brand to deliver the business. The most important aspect is the ability to use impactful communication and presentation, customised selling models and effectively engaging the customers to create valuable insights and collaborate with them to craft solutions that meet customer needs. This module is aimed at developing critical communication skills, ethical and disciplined thought process to help sales people emerge as genuine, confident and result oriented professionals who focus on creating an environment for collaborative interaction to provide appropriate solutions for customer needs

 

Key Learning Outcomes
At the end of the workshop, the participants will be able to :

  • Understand the meaning of consultative selling and knowing when to apply
  • Develop a customer centric mindset to gain insight into their true needs
  • Use effective listening, probing and influencing skills to direct customer needs to appropriate solutions

Indicative Program Content

  • Basic of Sales
  • Understanding the customer and customer buying process
  • Customer Profiling – Initiators, Approvers, Influencers, Decision Makers and Users
  • Building excellent interpersonal skills to build customer interest – probing & listening
  • Influencing – Cialdini’s principles
  • Closing deals successfully

Methodology

  • Experiential learning
  • Specially designed role plays, case studies, videos, discussions

Target Audience

  • Mid/ Senior Level Managers
  • Group size : 18-20
Duration : 1 day
Written Communication Skills

Why Written Communication Skills Program?
Organisations and individuals establish their credibility with professional written communication. This Professional Written Communication Skills training course provides participants with immediate and practical guidance on how to communicate effectively and professionally through written communication. In areas ranging from planning and grammar, tone, courtesy, adapting to the reader style and final proof-reading participants will quickly develop their professional written communication skills and confidence in order to improve e-mails, notes, letters, memos and reports.

 

Key Learning Outcomes
At the end of this workshop participants will be able to :

  • Plan, prepare and write with greater confidence and accuracy
  • Construct well written notes, letters, memos, e-mails and short reports that get results.
  • Produce written communications that relay your message to the recipient in a positive, professional and persuasive manner and save time in rework
  • Adapt your writing style to suit the nature of the correspondence and reader whilst achieving clarity.

Indicative Program Content

  • Principles of effective written communication – 7C of communication, Adapting to the reader
  • Stages of business writing – Planning, Organizing, Writing
  • Logic in Writing – SCQA & Pyramid principle
  • Proof Reading & Editing
  • Email Etiquettes

Methodology

  • Experiential learning
  • Specially designed exercises, case studies, discussions

Target Audience

  • Mid/ Senior Level Managers
  • Group size : 18-20
Duration : 1 day